Services

Website Design

Features

We build websites for businesses and organizations. Our websites are:

  • Easy to use because we focus on the users and try to eliminate any clutter.
  • Easy to maintain because we use WordPress which is know for being easy to use.
  • Designed to attract readers with the use of images, simple colour schemes, and a clean layout.
  • Strong on content because we use plain language techniques and take pride in being concise.
  • Search engine friendly.
  • Mobile friendly.
  • Professional looking.
The Process

The process we follow includes:

  • Interviewing decision makers.
  • Collecting information from subject matter experts and other resources.
  • Developing and getting signoff of a project plan, which includes sample screens.
  • Building the website in WordPress using varies WordPress plugins and other software tools.
  • Reviewing the website with the decision makers and subject matter experts.
  • Developing a website administrators manual and style guide.
  • Training website administrators.
  • Finalizing the website and the administrators manual and style guide.
Deliverables

The deliverables are:

  • A project plan.
  • An awesome, fully responsive website that you and your customers or members will love.
  • A website administrators manual.

Technical Writing

What is technical writing?

Technical writing is the writing of instruction manuals, user guides, policies and procedures, and any other detailed, online or print-based content used by customers, staff, coaches and so on.

It may sound boring, but I enjoy taking poorly-written, cluttered, poorly-formatted material and re-writing it so that readers can:

  • Find what they need.
  • Understand what they find.
  • Use what they find.
Technical writing samples

Here are a few samples showing some of my work in this area, in addition to the website portfolio. These were created using the single source, authoring software program Madcap Flare.

PDFs

Monthly fee collection for EFT service

Coastal FC Coach’s Toolkit

Online help versions

Monthly fee collection for EFT service

Coastal FC Coach’s Toolkit

Techniques

Here are some of the techniques we use on technical writing and website design projects:

  • Audience analysis. Figuring out who your primary users are and then designing and writing for them.
  • Subject matter expert interviewing. You need to: a) do your research so you are not going into the interview cold, b) be organized, c) listen well, and d) ask lots of questions.
  • Style guide writing. Every company should have a style guide to document things like the font and colours used on the logo, the website, and advertising material.
  • Instruction writing. For example, you will receive an instruction manual with step-by-step instructions how to use WordPress and the other programs that were used to create your website.
  • Plain language writing. This is such an important feature that it has its own section below.
  • Graphic design and typography. Most good, modern websites and reader-friendly documents include good graphic design, which includes everything from headings, tables, bulleted lists, and whitespace. In addition, the type of fonts used has a huge impact on your site and documents.
  • Project management. This includes everything from developing a plan with a list of requirements, schedule and milestones, to a detailed outline showing the website or document hierarchy and list of pages, to a weekly status report.
Plain Language Content

The most effective websites and documents are built using plain language techniques.

A website or document is written in plain language if the language, structure, and design are so clear that the intended audience can easily:

  • Find what they need.
  • Understand what they find.
  • Use what they find.

Some rules of plain language writing are:

  • Use simple, familiar words wherever possible.
  • Appeal to the reader by using “I”, “we”, and “you” where suitable.
  • Keep sentences short. Sentences should be no more than 15 to 25 words long.
  • If specialized terminology is unavoidable, define each term.

Website Maintenance

Webmaster or Web Administrator

If you are looking for someone to help keep your website working properly and the content fresh, we do that too.

We will become your webmaster or web administrator, if you don’t have the time or resources to maintain the site yourself.

This work includes:

  • Updating the WordPress or other content management system plugins.
  • Adding new and changing existing content and products.
  • Adding new plugins or making changes to CSS and PHP files to provide additional functionality or features.
  • Analyzing the web traffic for SEO and marketing purposes.

We are available for ongoing support on an as-needed basis or on a monthly maintenance program — whatever suits your needs.

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